CLASS CANCELLATION/NO SHOW POLICY

     

    Members or Yoga Pass clients

    EARLY CANCEL

    Cancellations must be submitted 12 hours prior to class time. Clients may Early Cancel a booked class 12 hours or more before class time with no penalty. Class cancellation can be submitted via MindBody Connect, our website, or via email.

     

    LATE CANCEL- $10

    We understand sometimes an unexpected absence can occur. Every member is allotted one grace occurrence every month of late canceling a reservation in less than 12 hours of class time. However, every canceling thereafter will result in a $10 charge to your membership account. 

     

    No Show/ No CANCEL- $22

    A No-Show/No-Cancel means reserving a class but not attending and not canceling out of the class.  A No Show/ No Cancel is different from Late canceling, a No Show means not attending and not canceling. We ask that you ALWAYS cancel out of class if you cannot attend. If you reserve a spot and do not cancel out of class this incurs an automatic $22 charge to your member account.  There are no grace occurrence of a No Show/ No Cancels. One grace occurrence only applies to late canceling. 

    Please note, this is aimed to be a preventative measure rather than a penalty. Demand for our classes are high, no-shows and no-cancels limit others from participating in classes who have been waitlisted or who would rather attend.

    Note: There is no waiving No Shows/No Cancel fees. All No Shows and No Cancels incur an automatic $22 charge. No Exceptions.
     

    Single Class or trial clients

    A Late Cancel and or No Show / No Cancel will result in a forfeit of the class fee paid. No additional fees will be charged but you will not be able to use the class at a later time.  A missed class cannot be transferred or used for another date. No Exceptions.

     


    All memberships AUTO RENEW

    All memberships will auto renew unless the client sends an email to cancel.  It is the client's responsibility to stop the automatic payment before the date that their monthly membership renews.

    • Membership cancellations require 5 business days notice prior to the monthly billing date.
    • All cancellations must be received in writing via email to info@andyogastudios.com.
    • Once the membership auto renews, the same terms and conditions apply that were set forth in the original agreement. 
    • If a cancellation request is received via email after a client's credit card has been charged, there will be no refund provided. No Exceptions.

    membership cancellation POLICY

    It's easy to cancel! Please request a cancellation by sending us an e-mail to info@andyogastudios.com, five days before your billing date. If a confirmation email has not been received within (1) business day, please call the studio manager. 

    • Membership cancellations require 5 business days notice prior to the monthly billing date.
    • All cancellations must be received in writing via email to info@andyogastudios.com. Verbal conversations, text messages, phone calls and other forms of communication are not acceptable. 
    • If cancellation is received after 5 business days prior to your billing date, there will be a 45% service charge to stop payment on a credit card. To avoid service charges, all cancellation requests must occur 5 business days before your billing date via confirmed email.  
    • There will be no refunds for the month once you signed up for classes. 
    • There will be no refunds If a cancellation request has been received after credit card is charged. 
    • Under no circumstances are date extensions granted.
    • Monthly memberships may not be used by, or transferred to, another person.
    • Please request a cancellation or forward all questions to  by sending us an e-mail at info@andyogastudios.com

    membership Suspension Policy

    Your membership can be placed on hold for any reason up to a maximum of 3 months.  Perfect if you need to take a break or going on holiday!

    • Suspensions are for a minimum of 1 month to a maximum of 3 consecutive months.
    • The suspension starts on your billing cycle date only and runs from cycle to cycle. 
    • All membership suspensions must be submitted via email to info@andyogastudios.com.
    • Membership suspensions require 5 business days notice prior to the monthly billing date.
    • Members are allowed only 1 suspension in a 6 month period. 

    Refunds/transfers

    • There are no refunds on any Trial Classes, Drop Ins, Yoga Pass, Class Packs, or Memberships. 
    • There are no transfers on any Trial Classes, Drop Ins, Yoga Pass, Class Packs, or Memberships. 

    Expiration dates

     

    Single class - Trial Class - 1 week yoga pass

    • Expires 1 month after sale date

     

    Unlimited Monthly Membership

    • No expiration date and auto renewing.