guidelines and Cancellations Policies

All clients are solely responsible for reading and following our guidelines so everyone can have an enjoyable practice, while we maintain and sustain our community studio. By attending class you are agreeing to our guidelines and policies. 


CLASS PROCEDURES

  1. Given the private nature of our studio, signing up means you are personally reserving a yoga instructor.  Please do not sign up for a class and not show there are fees involved.

  2. Sign into class online within :30 mins of class start time. If there are any problems with the sign up, feel free to text or call the Member Hotline 917-498-9300

  3. No one is admitted 5 minutes after class start time. Arrival past the 5 minutes before class start time, may result in forfeit of your reserved space. 

  4. No shoes in studio. Yoga is best practiced barefoot, so be prepared to remove your shoes on the rug upon entry. Do not walk on our floors at anytime with shoes. Preferably remove your socks, too!

  5. Be clean (body and clothing) and odor free. You practice in close proximity with others. Be kind to yourself and everyone with a clean body and clothing. If not adhered, we may ask you to leave.  

  6. No children or pets. Although we love little ones, our classes currently are catered to adult humans only. There are no children or animals allowed in the studio at any time.

  7. Skip the perfume, lotions and oils. while it smells great on your date, your yoga mates might not appreciate it. No body lotions and body/hair oils in the yoga hammocks or bolsters.  

  8. No cell phones are allowed to be on in the studio. Ringing cell phones can be very disruptive. Please allow yourself to be “unplugged” while you are here.

  9. Payment and fees are due in full at the time of registration or class time.

  10. All Clients must keep a credit card with up-to-date billing info on their account in good standing or their account will be placed in inactive status.


sales are final

It takes a lot to run a studio and provide quality offerings to our clients. Please be sure that you can attend classes, workshops and/or be able to use your memberships in the time allotted. We do not offer refunds of classes, memberships or workshops purchased.  Its your responsibility to read our guidelines before purchasing. Non use of services are not grounds for a refund. In some instances, per our discretion we can apply a credit to your account. 


CLASS CANCELLATION guidelines

One-time trial class and workshop clients do not apply.

 

 

Members - Yoga Pass - Monthly Clients 

 

Early Cancel

Early Cancellations must be submitted 12 hours prior to class time. Clients may Early Cancel a booked class 12 hours or more before class time without a penalty. Class cancellation can be submitted via our Branded App, MindBody Connect online or app, via email or by texting our Member Hotline.

 

Late Cancel- $10

Late Cancelation is a class cancelled within 12 hours of class start time. We understand sometimes an unexpected absence can occur, but every late cancellation is subject to the $10 fee. As of March 1st, 2017 all late cancellations will charged. - There is no waiving of the fee on the first occurrence.  You may not see the fees charged on the same day of the occurrence. 

 

Absent No Show/ No Cancel- $25

An Absent No-Show/No-Cancel means reserving a class but not attending and not canceling out of the class. An Absent No Show/ No Cancel is different from Late Canceling, an Absent No Show means not attending and not canceling out of class. We ask that you ALWAYS cancel out of class if you cannot attend. If you reserve a spot and do not cancel out of class you will be charged the full Single Class Drop-in rate, which is a $25 charge to your member account. 

Please note, this is aimed to be a preventative measure rather than a penalty. Demand for our classes are high, no-shows and no-cancels limit others from participating in classes who have been waitlisted or who would rather attend.

Note: There is no graces occurrences or waiving No Shows/No Cancel fees. All No Shows and No Cancels incur an automatic $25 charge. No Exceptions.

Single Class or trial client- No Fee

If you paid for a Single Class Drop-In or have a Trial Class and incur a Late Cancellation or Absent No Show/No Cancel this will not result in additional charges but results in the forfeiture of the class fee paid. No additional fees will be charged but you will not be able to use the class at a later time. A missed class cannot be transferred or used for another date. No Exceptions.


Workshops

All workshop sales are final with no refunds. Arrive early to claim your spot, late admittance (5 mins after start time) is not allowed. Workshops cannot be transferred to other workshops. Please be sure that you can attend before purchasing any workshop classes. 



Membership Cancellation Guidelines

 

All memberships AUTO RENEW

All memberships will auto renew unless the client sends an email to cancel.  It is the client's responsibility to stop the automatic payment before the date that their monthly membership renews.

  • Membership cancellations require 5 business days notice prior to the monthly billing date.

  • All cancellations must be received in writing via email to info@andyogastudios.com.

  • Once the membership auto renews, the same terms and conditions apply that were set forth in the original agreement.

  • If a cancellation request is received via email after a client's credit card has been charged, there will be no refund provided. No Exceptions.


membership cancellation

It's easy to cancel! Please request a cancellation by sending us an e-mail to info@andyogastudios.com, five days before your billing date. If a confirmation email has not been received within (1) business day, please call the studio manager. 

  • Membership cancellations require 5 business days notice prior to the monthly billing date.

  • All cancellations must be received in writing via email to info@andyogastudios.com. Verbal conversations, text messages, phone calls and other forms of communication are not acceptable.

  • If cancellation is received after 5 business days prior to your billing date, there will be a 45% service charge to stop payment on a credit card. To avoid service charges, all cancellation requests must occur 5 business days before your billing date via confirmed email.

  • There will be no refunds for the month once you signed up for classes.

  • There will be no refunds If a cancellation request has been received after credit card is charged.

  • Under no circumstances are date extensions granted.

  • Monthly memberships may not be used by, or transferred to, another person.

  • Please request a cancellation or forward all questions to by sending us an e-mail at info@andyogastudios.com


membership Suspension

Your membership can be placed on hold for any reason up to a maximum of 3 months.  Perfect if you need to take a break or going on holiday!

  • Suspensions are for a minimum of week to a maximum of 3 consecutive months.

  • Please send us an email as close to the suspension dates as possible, we’ll confirm via email.

  • All membership suspensions must be submitted via email to info@andyogastudios.com.

  • Members are allowed only 1 suspension in a 6 month period.


Refunds/transfers

  • There are no refunds on any Trial Classes, Drop Ins, Yoga Pass, Class Packs, or Memberships.

  • There are no transfers on any Trial Classes, Drop Ins, Yoga Pass, Class Packs, or Memberships.


Expiration dates

 

Single class - Trial Class - 1 week yoga pass

  • Expires 1 month after sale date

 

Unlimited Monthly Membership

  • No expiration date and auto renewing.